Eight production AI use cases across customer service at Odido (5M+ subscribers). €1.2M saved in 2024, €3M annualized in 2025. Earlier: predictive churn models and self-service automation at VodafoneZiggo (6M customers), delivering €4–6M in annual cost reduction.
Started the AI program in customer service at Odido from scratch. Three teams, 21 people. Secured multi-year AI investment through a board-level business case. Translated technical bets into executive decisions.
CQI is a B2B agentic AI platform for customer service knowledge management. LangGraph architecture. First enterprise pilot running with a Southeast Asian digital bank.
Six-week executive programme at Saïd Business School (2025). Ongoing access to Oxford AI faculty and alumni network. Active in AI product and operator circles.
Built AI governance at Odido from day one — EU AI Act readiness, GDPR / AVG compliance, bias detection, human-in-the-loop workflows. At enterprise scale, AI safety is the precondition for shipping.
Three interactive spaces to explore my thinking. Discuss strategy in the Board Room, work through a challenge in the Problem-Solving Room, or ask about the stories behind the work at the Bar. Choose a room and start a conversation.
Strategic conversation. Frameworks, tradeoffs, the long view.
Enter the board roomA whiteboard. Bring a problem; get a fast, sharp take.
Open a problemOff-duty. Stories, named mistakes, the honest version.
Pull up a stool
